{"id":339,"date":"2021-01-21T18:03:20","date_gmt":"2021-01-21T18:03:20","guid":{"rendered":"https:\/\/www.terc.edu\/zoombinis\/?page_id=339"},"modified":"2021-02-18T16:45:19","modified_gmt":"2021-02-18T16:45:19","slug":"mac","status":"publish","type":"page","link":"https:\/\/www.terc.edu\/zoombinis\/support\/mac\/","title":{"rendered":"Mac"},"content":{"rendered":"\n<h2 class=\"is-style-default wp-block-heading\"><strong>Mac OS X Technical Support<\/strong><\/h2>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"is-style-default wp-block-heading\"><strong>System Requirements<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li>Macintosh\u00ae OS X 10.7 and up<\/li><li>Intel\u00ae Core\u2122 Solo processor 1.6GHz or faster<\/li><li>1 GB RAM<\/li><li>256MB VRAM for Graphics (Intel\u00ae HD chipsets supported)<\/li><li>2 GB available space<\/li><\/ul>\n\n\n\n<h4 class=\"is-style-default wp-block-heading\"><strong>Known Issues<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Current version<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The latest version of Zoombinis for Mac OS X is 1.0.2. Please make sure you\u2019re running the latest version.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>M1 Macs<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We have not yet tested Zoombinis on Macs with Apple\u2019s new M1 processor and cannot guarantee compatibility.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Not being able to move past a section or select a Zoombini.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please try changing the graphics quality to a different (usually &#8220;faster&#8221;) setting. This has been noticed most frequently in OS X 10.10 (Yosemite).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fleens &#8211; all the Fleens are off the branch but the Zoombinis can&#8217;t advance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please try changing the graphics quality. This is most commonly seen on \u201cBeautiful&#8221; &#8211; please change to \u201cGood.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Some puzzles are unsolvable in a way that all Zoombinis can\u2019t get through.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some puzzles can just be really hard, but if you think you&#8217;ve spotted an issue in the logic, please email us at <em>support@terc.edu<\/em> and include as much detail as possible including your device info and screenshots if possible.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.terc.edu\/zoombinis\/wp-content\/uploads\/sites\/16\/2021\/01\/FleensTree-1024x750.png\" alt=\"Fleens Tree\" class=\"wp-image-394\" width=\"326\" height=\"238\" srcset=\"https:\/\/www.terc.edu\/zoombinis\/wp-content\/uploads\/sites\/16\/2021\/01\/FleensTree-1024x750.png 1024w, https:\/\/www.terc.edu\/zoombinis\/wp-content\/uploads\/sites\/16\/2021\/01\/FleensTree-300x220.png 300w, https:\/\/www.terc.edu\/zoombinis\/wp-content\/uploads\/sites\/16\/2021\/01\/FleensTree-768x563.png 768w, https:\/\/www.terc.edu\/zoombinis\/wp-content\/uploads\/sites\/16\/2021\/01\/FleensTree-1536x1126.png 1536w, https:\/\/www.terc.edu\/zoombinis\/wp-content\/uploads\/sites\/16\/2021\/01\/FleensTree.png 2040w\" sizes=\"auto, (max-width: 326px) 100vw, 326px\" \/><\/figure><\/div>\n\n\n\n<h4 class=\"is-style-default wp-block-heading\"><strong>FAQs<\/strong><\/h4>\n\n\n<div class=\"accordion\" id=\"accordion-81\"><div class=\"card\"><div class=\"card-header\" id=\"headingfaq-734\">\n\t\t\t\t        <h5 class=\"mb-0\">\n\t\t\t\t          <button class=\"btn btn-link\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsefaq-734\" aria-expanded=\"false\" aria-controls=\"collapsefaq-734\">\n\t\t\t\t            I remember the Zoombinis have \"feet\" sounds as they move - will those be restored?\n\t\t\t\t          <\/button>\n\t\t\t\t        <\/h5>\n\t\t\t\t      <\/div>\n\t\t\t\t      <div id=\"collapsefaq-734\" class=\"collapse\" aria-labelledby=\"headingfaq-734\" data-parent=\"#accordion-81\">\n\t\t\t\t        <div class=\"card-body\"><p>The sounds were in our pre-release builds but we ran into technical issues and in scenes where multiple Zoombinis were moving it resulted in a cacophony. We still hope to bring them back someday.<\/p>\n<\/div>\n\t\t\t\t      <\/div>\n\t\t\t\t    <\/div><div class=\"card\"><div class=\"card-header\" id=\"headingfaq-686\">\n\t\t\t\t        <h5 class=\"mb-0\">\n\t\t\t\t          <button class=\"btn btn-link\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsefaq-686\" aria-expanded=\"false\" aria-controls=\"collapsefaq-686\">\n\t\t\t\t            What about the two Zoombinis sequels - Mountain Rescue and Island Odyssey?\n\t\t\t\t          <\/button>\n\t\t\t\t        <\/h5>\n\t\t\t\t      <\/div>\n\t\t\t\t      <div id=\"collapsefaq-686\" class=\"collapse\" aria-labelledby=\"headingfaq-686\" data-parent=\"#accordion-81\">\n\t\t\t\t        <div class=\"card-body\"><p>We would like to do more Zoombinis games, but have no active plans to do so at this time.<\/p>\n<\/div>\n\t\t\t\t      <\/div>\n\t\t\t\t    <\/div><\/div>\n\n\n\n<h4 class=\"is-style-default wp-block-heading\"><strong>How to Get a Refund<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">In general refunds should be requested from the place where you purchased Zoombinis:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mac App Store \u2013 Refunds must be requested through Apple. See instructions in this <a rel=\"noreferrer noopener\" href=\"https:\/\/support.apple.com\/en-us\/HT204084\" target=\"_blank\">Apple Support document<\/a>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Steam \u2013 See <a rel=\"noreferrer noopener\" href=\"https:\/\/store.steampowered.com\/steam_refunds\/\" target=\"_blank\">Steam Refunds<\/a>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Encore\/Broderbund \u2013 Contact <a rel=\"noreferrer noopener\" href=\"https:\/\/www.encore.com\/contact-us\" target=\"_blank\">Encore<\/a> directly. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Please note that the Mac version of Zoombinis is offered and supported by our partner Encore\/Broderbund; TERC is not able to offer refunds directly.<\/em><\/p>\n\n\n\n<h4 class=\"is-style-default wp-block-heading\"><strong>Contact Us &#8211; Bug Reports, Feedback, Comments<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Please email us at <em>support@terc.edu<\/em> and include as many details as you can &#8211; what model Mac you\u2019re using, OS version, description of the issue, and screenshots if possible. Thanks!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>  <a href=\"https:\/\/www.terc.edu\/zoombinis\/faqs\/kindle-support-faq\/\">&nbsp;&raquo;&nbsp;Read more<\/a><\/p>\n","protected":false},"author":8,"featured_media":0,"parent":100,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-339","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.terc.edu\/zoombinis\/wp-json\/wp\/v2\/pages\/339","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.terc.edu\/zoombinis\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.terc.edu\/zoombinis\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.terc.edu\/zoombinis\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.terc.edu\/zoombinis\/wp-json\/wp\/v2\/comments?post=339"}],"version-history":[{"count":4,"href":"https:\/\/www.terc.edu\/zoombinis\/wp-json\/wp\/v2\/pages\/339\/revisions"}],"predecessor-version":[{"id":442,"href":"https:\/\/www.terc.edu\/zoombinis\/wp-json\/wp\/v2\/pages\/339\/revisions\/442"}],"up":[{"embeddable":true,"href":"https:\/\/www.terc.edu\/zoombinis\/wp-json\/wp\/v2\/pages\/100"}],"wp:attachment":[{"href":"https:\/\/www.terc.edu\/zoombinis\/wp-json\/wp\/v2\/media?parent=339"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}